Communication is a process which information is packaged and then channeled by sender to a receiver via some channel media. Communication can also be regarded as the sharing of self-feelings with other people and also the sharing of ideas with others (Hassson, 2012). Communication involves two or more people as a sender and receiver is important for this process to take place. Communication is also about the transferring of information that helps a person to understand the purpose of the message (Adair, 2003). Communication comes in two distinct forms, mainly the verbal communication and non-verbal communication or face-to-face communications or written communications. Recommended reading: Strength and weaknesses of the First Direct bank_Swot analysis Communication occurs in both one-way and two-way. Two-way communication is about two parties transmitting information. For example, a customer and a helpline representative conversing on the phone. Both parties take pa...
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