What are the strategies put in place by a company of your choice to improve the bond between service deliver and business performance?
Saniter ( 2016) alludes that service delivery is closely related to service provision and both of these concepts create a relationship with the customer. On the other hand, business performance is defined as the wide range of indicators that can focus on profitability, growth, or social performance of an organisation (Madhakani, 2012). It is closely related to the business competencies, which help the company achieve organisational goals based on preset indicators (EU Commission, 2003). These concepts will be discussed closely in relation to how the Grain Marketing Board (GMB) of Zimbabwe runs its organisation in order to achieve its goals. Recommended Reading: 7 Benefits of signing up for a free 6 months Amazon Prime Student trial The GMB was established in 1931 and was formerly named Maize control board. The name was changed in 1951 after the organisation increased its portfolio to include all grains like rice, beans, rapoko etc (...